Support

Help Center

Find answers or reach out to the Reep team directly.

Contact us

Our support team is reachable by email during business hours.

hello@reep.cc

Getting started

How do I create a vault?

Open the Reep app, sign up with your email, and follow the vault setup wizard. Your encryption keys are generated in your browser — Reep never sees them.

What can I store in Reep?

You can store passwords, seed phrases, legal documents, account credentials, video messages, photos, and written instructions.

Is there a free plan?

Yes — you can start with a free trial and explore the app before selecting a paid plan.

Guardians & beneficiaries

Who should be a guardian?

Choose people you trust deeply — family members, close friends, or professional advisors. They will be contacted only if a life event needs to be verified.

Can I change my beneficiaries?

Yes. You can update beneficiaries, guardians, and release conditions at any time from the app settings.

What happens if a guardian doesn't respond?

Reep requires consensus among your configured guardians. If a guardian is unreachable, the verification process will wait for the required number of responses.

Security & privacy

Can Reep read my vault contents?

No. Reep uses zero-knowledge encryption. Your data is encrypted in your browser before it reaches our servers.

What happens if I lose my password?

Reep provides a recovery process using your registered email and recovery key. Because of zero-knowledge encryption, we cannot reset your vault without your recovery credentials.

Is Reep compliant with RUFADAA?

Reep's release framework is designed to align with RUFADAA principles. See our Security page for details.

Billing

Can I cancel my subscription?

Yes. You can cancel or downgrade at any time from your account settings.

What payment methods are accepted?

Reep accepts major credit cards and selected regional payment methods. Payment options are displayed at checkout.

What is the Eternal Plan?

The Eternal Plan is a one-time fee that covers extended vault maintenance for 50+ years after your death, enabling long-term time-delayed messages.